You would like to achieve your projects on time and reach your desired outcomes?

Support helps you adopt easier software and save valuable time with a faster-responding team of experts.

Our common goal is to solve problems quickly and efficiently, to deliver knowledge across your team, save time, and get a personalized exchange, ESI has built a Support Service for you. In our Support booklet, you will find the available options that suit your needs thanks to our reactivity and knowledge base. With two response time levels, a suitable communication channel, and efficient knowledge sharing, your support offer will appear obvious.

Take a look now on the Support booklet!

 

Contact us

Discover the Support Offerings

 

What are the top 3 customer’s needs?

  • Response Time and the reactivity of the support.
  • Good communication and empathy to enhance the customer experience.
  • Quality of the answer, i.e. support that is problem-solving oriented.

To build the Support Service that fits your needs, we take care of at least these top 3 needs.

Discover the Support Offerings

Standard Support

Standard

The Standard support package includes:

  • Access to knowledge base
  • 8 x 5 email support for incidents
  • First response time in 48 hours
  • English support
Premium Support

Premium

The Premium support package includes:

  • Access to knowledge base
  • 8 x 5 email support for incidents
  • Top priority support for incidents
  • First response time within 8 hours
  • Local language support (if possible)
  • Unlimited access to live support (by phone)
  • Standard Global Ticket Report
Business Support

Business

The Business support package includes:

  • Access to knowledge base
  • 8 x 5 email support for incidents
  • Top priority support for incidents
  • First response time within 8 hours
  • Local language support with a reference Support Team (if possible)
  • Unlimited access to live support (by phone)
  • Personalized Global Ticket Report
  • Monitoring Tool
  • Access to Dedicated Support Expert Service (Onsite engineer)