Validation & Central Support Manager – Casting Solution
The ESI Group is a pioneer and world-leading provider in virtual prototyping software solutions. We employ about 1200 highly qualified specialists in 40 countries across the globe. The key to our success is the use of realistic material physics, providing "as good as real" virtual results.
ESI Customer Support:
Train local support engineers on new versions of Casting Solution and contribute to their adoption.
Deliver an efficient support to local support engineers within a reasonable timeframe.
Develop and maintain a technical knowledge base (articles, demo cases, tutorials, webinars…)
Help to develop ESI Customer & Support level 1 teams autonomy via MyESI in collaboration with product management, local support teams and operational marketing.
Assist business development as required, including giving webinars, writing papers, …
Organize internal seminar “ESI Technical Forum” yearly in link with product managers.
Quality - Based on Industry & Customers Outcome Casting strategy:
- contribute to definition of development user requirement functional specifications
- update validation test cases database
- validate developments as well as bugs fixes
- update Casting Solution manual
Lead potential technical pre-studies prior to any product improvement.
Cost & Time - Ensure to projects managers the most efficient priorities & skills to achieve projects deliverables in due time via Agile method.
Regularly improve the validation tools.
Ensure regularly Capacity & Resource planning update to ensure workload/workforce balance inside the team and cross Virtual Manufacturing teams.
Define yearly personal objectives in link with Company strategy & needs.
Manage team skills to ensure to ensure Support & Validation missions via yearly training plan and internal mentorships.
Report to your manager and internal Customer via Support & Validation KPIs.
- Casting process à proficient
- Simulation à experience with a commercial casting simulation software
- Customer Support
- International mindset
- Priority management