QA & Support Manager, Validation & Support (M/F)
The ESI Group is a pioneer and world-leading provider in virtual prototyping software solutions. We employ about 1100 highly qualified specialists in 20 countries across the globe. The key to our success is the use of realistic material physics, providing "as good as real" virtual results.
Europe
Europe
Full time
Apply at:
esi-1886 [at] candidatus.com (esi-1886[at]candidatus[dot]com)
Your contact: (Recruiter)
仕事内容
We are looking for a talented QA Manager. You will manage an international team of 10 people, spread across 6 countries, working on different projects within Smart Manufacturing Business Line.
You will be responsible for validation of Stamp & Composites products along with involvement in the level 2 support to Customer Success team.
MISSION
The main roles of the Validation & Support Manager will be :
- Supervision of the Validation & Support team
_ Main point of contact for the project stakeholders
- Coordination and project follow-up of the validation activities for Stamp and Composites products
- Ensure a good monitoring of the tasks progress
- Manage Support activities
RESPONSABILITIES
1 – Product Validation :
- Coordinate through the 2 Technical Leaders the software validation for Stamp and Composites products to ensure the expected quality level
- Plan, execute and document the testing of our software products to agreed milestones and quality standards
- Ensure the documentation maintenance (Training, tutorial, e-learning docs)
- Structure and increase test automation to avoid manual testing
- Monitor the team activity in terms of Quality, Time, Scope
2 – Customer Support :
- Interface with level 1 Stamp & Composites Support team about Help Requests, Bugs fixing and Development Requests
- Ensure the knowledge transfer to Customer Success engineers on new versions of the products
3 – Management :
- Provide Capacity & Resource planning update to ensure workload/workforce balance inside the team and across Virtual Manufacturing teams.
- Define yearly personal objectives in link with Company expected Key Results.
- Manage team skills to ensure to ensure Support & Validation missions via yearly training plan and internal mentorships.
- Report to your manager and internal Customer via Support & Validation KPIs.
応募条件
Technical skills :
- Strong software QA experience (ISTQB certification is a plus)
- Team management (transversal or hierarchical)
- Mechanical Engineer (Material Science, Mechanics, or Numerical methods)
- Experience in numerical modelling (FEA) and manufacturing processes
- Ideally an experience in customer support and/or validation
Desirable :
- Performing Testing activities within an Agile (SCRUM) environment
Soft skills :
- Excellent communication, interpersonal and organization skills
- Fluent English - excellent written and verbal communication skills in English
- Decision maker
- Leadership
- Priority management
- Pragmatic
- Autonomous and pro-active
- Multicultural